Many people – me included – have pointed out the disaster of customer service at every level – business and government – many times. It probably serves no purpose, other than the fact that venting makes you feel better. What is needed is a solution, and I think I have found one.
Everyone should hire librarians.
Every time you hear about budget cuts and cutbacks on hours, it seems like our libraries, and librarians, are the ones suffering. But these places, and these people, must be the most helpful, the most informed, and the most knowledgeable resources on the planet. If they hired librarians to be clerks at the DMV, everyone would get their license plates on time and walk out of the office looking forward to renewal time. If librarians ran health care, people might still get sick, but not tired.
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