Thursday, February 14, 2008

Surviving the Queue

"Ever been frustrated by the long waiting-room lineup to see a doctor? (I, know -- stupid question)." It was Tom Petty who said, "The waiting is the hardest part." Recommended read: Yes, I Mind Waiting: 10 ways to reduce lineup stress for staff and customers By Jeff Mowatt. 13 February, 2008.

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