Sunday, May 30, 2010

Quiet in the Library: an Urban Dilemma

By Richard Warnica, Edmonton Journal

EDMONTON - Maybe it's that they don't have DVDs. Or maybe they don't have time for big novels. But for whatever reason, in the winter in Salt Lake City, the homeless tend to congregate near the periodicals.

It's something Chip Ward saw every year when he was assistant director of Salt Lake City's public library system. Ward was trained to organize information, to file papers and data. But his job, he says, was as much about knowing regulars as it was shelving books.

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